Your rental agreement is with the private owner or business named as the Vendor in your booking. That provider supplies the vehicle and arranges its insurance. BML operates the marketplace and is responsible for its own platform services.

An enquiry lets the owner check the vehicle and your requirements. Review the owner's offer before accepting it. The rental becomes binding when your express acceptance reaches the owner and the agreed payment has been authorised or initiated. Keep the confirmation.

Visitors from abroad may enquire. Eligibility depends on the actual driver, licence, intended journey and vehicle insurance. The owner may need an international driving permit or a translation in addition to the original licence. Check the exact requirements before confirming.

You must be at least 18 to open a BML account. Each vehicle can have higher minimum-age or driving-experience requirements based on the owner's conditions and insurance. Check the listing and confirmed offer for the particular car.

Additional drivers need approval before driving and must meet the same applicable licence, age and insurance requirements. Include them in the booking and bring their original documents to the handover.

Only countries expressly permitted in the booking and covered by the vehicle's insurance may be visited. Tell the owner your route, including transit countries, before confirming. Obtain approval before changing it.

Delivery depends on the owner and the listing. Agree the address or meeting point, times, availability and charge before confirmation. The booking should also say who will meet the driver and how return will work.

Use the methods offered for your booking and follow its payment schedule. If part of the balance is expressly payable directly to the owner, the amount and method must be recorded. Keep a receipt for that payment.

The rental payment pays for the agreed use of the car and selected services. The security deposit provides security for eligible claims under the rental agreement. Check each amount and who receives it before you book.

The Vendor handles the deposit. Your confirmation should state the amount and whether it is cash or a card hold. Keep the signed cash receipt or card-authorisation reference. Return and release follow the rental terms and documented vehicle inspection.

Read the deposit and refund rules

The listing and booking should state the included kilometres and the agreed price for additional kilometres. Record the odometer at pickup and return so the calculation can be checked.

Follow the policy in your booking. Record the starting and ending level in the handover reports, and agree any charging or refuelling requirement before the rental.

Bring the original driving licence and identity document for each approved driver, plus any permit, translation or payment document required in advance. Meet the agreed deposit requirements and allow time for the joint vehicle inspection.

The Vendor arranges insurance that allows the rental, the approved drivers and the intended use. Before confirming, check the cover, excess, exclusions and permitted countries. Ask the owner to explain anything unclear.

Ask which checks have been completed for the particular vehicle and driver. The owner must confirm eligibility and cover for the actual rental and check original driver documents at handover.

Record the date and time, mileage, fuel or charge level, keys, accessories and condition of the exterior and interior. Take clear photos together, record existing marks and keep both reports. Add any disagreement before signing.

Seek urgent help first when needed. Contact the owner and the roadside-assistance provider named in your confirmation, then inform BML. Keep the time, location and relevant references, and take photos only when safe.

The owner must disclose active tracking before booking, including its purpose, who is responsible and how the data is handled. Ask for clarification if the listing simply says GPS. Location information is covered in the Privacy section of Terms & Policies.

Use the designated verification route. Keep passwords, one-time codes, full payment-card details and identity-document copies out of ordinary chat and WhatsApp. If you need help locating the correct upload step, contact BML.

Ask as early as possible. A change requires agreement from the relevant parties and confirmation of the revised price, availability, insurance and deposit where applicable. Keep the updated confirmation.

Use the cancellation route available in your account or email info@bookmyluxury.com with your booking reference, vehicle and pickup time. Keep proof of when your request was received. The cancellation conditions determine any refund and processing fee.

Check cancellations and refunds

Contact BML and the owner promptly. Under the rental terms, an eligible renter may accept an available equivalent replacement at no extra cost or choose a full refund for the failed booking. The full conditions and related amounts are explained in Terms & Policies.

Request an itemised explanation and compare it with your booking, photos, reports and receipts. Send BML the booking reference, the amount in dispute and the relevant evidence. Explain the outcome you are requesting.

Compare the vehicle, date and location with your rental records and follow the issuing authority's payment or appeal instructions. If BML contacts you about a notice, ask for the relevant reference and evidence. Agreed handling fees are explained separately in Terms & Policies.

Private owners and businesses may apply when they own the car or have written authority to rent it out and can provide the required vehicle and rental-insurance information. Approval depends on the vehicle, documents and proposed rental activity.

New, economically independent Vendors receive 90 days at 0% BML Vendor commission from publication of their first approved vehicle. Standard commission is then 14% for any fleet size. Gold rates and services are agreed individually in writing. Payment costs and an agreed partner booking fee are separate where applicable.

Yes. Send your business details, location and the kind of booking or service you would like to arrange. We review the proposal and agree any commercial terms before the collaboration starts.

Explore partnership options

The reward depends on who makes the introduction and whether a Vendor or a Renter is referred. Qualifying Vendor introductions can earn additional commission-free days or BML booking vouchers. Introducing three new Renters can earn a CHF 49 voucher when the qualifying rental-spend condition is met. Read the full attribution, eligibility and redemption rules before referring someone.

Read the referral programme